Shipping Policy
This page outlines all information regarding the processing, shipping, and delivery of orders placed with Raen Skin.
Order Processing Time
All orders are processed within 1–2 business days after the order has been placed.
Orders are processed Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Shipping Times
Estimated delivery times:
Standard Shipping:
5–14 business days
Please note that shipping times are estimates and may vary depending on your location and external factors such as customs processing or carrier delays.
During busy periods such as Black Friday, Cyber Monday, or holiday seasons, shipping times may occasionally extend to 2–3 weeks due to high demand.
Free Shipping
We offer free shipping on all orders worldwide.
There is no minimum order requirement to qualify for free shipping.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.
Tracking information may take 1–3 days to update after shipment.
Incorrect Shipping Address
Please ensure that your shipping address is accurate and complete at checkout.
If an incorrect address is provided and the order has already been processed or shipped, we may not be able to modify the delivery details.
If a package is returned due to an incorrect address provided by the customer:
- The customer will be responsible for any additional shipping costs required to resend the package.
Delivery Issues
If you experience any issues with delivery, please contact our support team as soon as possible.
Email: info@raenskin.com
We will do our best to assist you in resolving the issue with the shipping carrier.
Delayed Shipments
While we always strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- High seasonal demand
- Carrier delays
- Customs processing
- Weather or logistical disruptions
Raen Skin cannot guarantee exact delivery dates, but we will always work to ensure your order arrives as quickly as possible.
Customs, Duties & Taxes
For international orders, customs authorities may apply import duties, taxes, or fees once the shipment reaches your destination country.
These charges are determined by your local customs authority and are the responsibility of the customer.
Raen Skin does not control these charges and cannot predict what they may be.
Lost Packages
If your package is lost in transit, please contact us at:
We will investigate the issue with the shipping carrier and work with you to find a solution.
Contact
If you have any questions regarding shipping or delivery, please contact our support team:
Raen Skin Support
Email: info@raenskin.com